Privacy & Cookie Policy

LILA International Logistics Ltd. respects your privacy and is committed to protecting your personal data. This privacy policy contains important details about the way we will treat your personal information, and your rights in respect of the personal data that we hold about you.

This privacy policy applies in relation to information exchanged via our website. By visiting our website, or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this privacy notice.

WHO WE ARE

We are LILA International Logistics Ltd. Our website address is: https://lilalogistics.co.uk

For the purpose of the Data Protection Act 1998 until 24 May 2018 and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), the data controller is LILA International Logistics Ltd., registered in England & Wales, company no. 11690862. By Data Controller, this means LILA International Logistics Ltd.  determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us in relation to this privacy notice, please contact ian@lilalogistics.co.uk

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

The personal data we collect from you includes:

* Your name, email address and any questions, queries or feedback you provide, if you contact us using our website Contact Form.

* your Internet Protocol (IP) address, and details of which version of web browser you used

* information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use our website. Google Analytics stores information about:

* the pages you visit
* how long you spend on each page
* how you got to the site
* what you click on while you’re visiting the site

We do not collect or store your personal information through Google Analytics (for example your name or address) so this information cannot be used to identify who you are.

WHY WE NEED YOUR DATA

We collect data in order to:

* respond to any requests or feedback you send us, if you’ve asked us to

We collect information through Google Analytics to monitor how you use the site. We do this to help:

* make sure the site is meeting the needs of its users
* make improvements, for example improving site search
* gather feedback to improve our services,
* monitor use of the site to identify security threats

WHAT WE DO WITH YOUR DATA

LILA International Logistics Ltd. work with a number of trusted suppliers, agencies and businesses in order to provide you with the highest quality services you expect from us. Some of the categories of third parties with whom we share your data are:

* business partners, suppliers and sub-contractors for the performance of any contract we enter into with you
* business partners, suppliers and sub-contractors for the performance of website development
* analytics and search engine providers that assist us in the improvement and optimisation of our sites

We will not:

* sell or rent your data to third parties
* share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

HOW LONG WE KEEP YOUR DATA

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under purposes for which we may use your information above. The only exceptions to this are where:

* the law requires us to hold your personal information for a longer period, or delete it sooner;
* you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
* we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
* in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

WHERE YOUR DATA IS PROCESSED AND STORED

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

The data that we collect from you will be stored on our servers or those of our service providers. Some of the information you provide to us may be transferred outside the European Economic Area. We also work with suppliers and partners who may make use of cloud and/or hosted technologies.

HOW WE PROTECT YOUR DATA AND KEEP IT SECURE

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We are also committed to ensuring that any third parties that we deal with keep all personal data they process on our behalf secure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to request:

* information about how your personal data is processed
* a copy of that personal data
* that anything inaccurate in your personal data is corrected immediately

You can also:

* raise an objection about how your personal data is processed
* request that your personal data is erased if there is no longer a justification for it
* ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests,  contact us at ian@lilalogistics.co.uk

OTHER WEBSITES

Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

OUR COOKIE POLICY

Cookies are small encrypted text files that are stored on your computer or other device by this website. Cookies allow us to help you get the best out of your visit to the website and improve your user experience.

We use the following types of cookies:

* Strictly necessary cookies. These are cookies that are required for the operation of our website. They help to keep our website secure and prevent website attacks.

* Analytical/performance cookies. These cookies are used to collect information about how visitors use our site and how well the website is performing. We use this information to compile reports which help us to improve the site. We use Google Analytics to collect this information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages visited. You can visit Google’s website for details of their privacy policy. We also use Smartlook to anonymously track how visitors to the site interact with it and navigate around it. This helps us to ensure that the layout of our website is easy to use.

You can set your browser to accept or reject all specific cookies. To learn how to disable cookies or opt out of their usage please visit aboutcookies.org. Please note, however, rejecting cookies may impair the functionality of this website.

At no point do our cookies or those of our third parties store any personal information about you.

CHANGES TO THIS PRIVACY NOTICE

Any changes we make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.

CONTACT

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to ian@lilalogistics.co.uk.